Shipping Policy

Effective Date: August 1, 2026

Overview

This Shipping Policy explains how Texas Herb Community (“THC,” “we,” “us,” “our”) processes and ships orders placed through our website.

Order Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed.

  • Processing time is separate from shipping/transit time.
  • During high-volume periods (promotions, holidays, events) processing may take longer.

Shipping Destinations

At this time, we ship only to addresses within the State of Texas. You are responsible for ensuring your shipping address is accurate and complete.

Compliance and Restricted Locations

Hemp-derived products are regulated and laws vary by jurisdiction. By placing an order, you confirm that the products you are purchasing are legal to receive in your location.

  • We reserve the right to refuse, cancel, or limit shipments to locations where shipping is restricted or where compliance cannot be confirmed.
  • If an order is canceled for compliance reasons, we will issue a refund to the original payment method.

Shipping Method and Rates

We currently ship orders using USPS Priority Mail. Shipping rates are displayed at checkout based on your address and package weight.

Estimated Delivery Times

Estimated delivery times shown at checkout are estimates only and are not guaranteed.

 

USPS Priority Mail delivery typically takes 1–3 business days after shipment, but delays can occur due to weather, carrier disruptions, incorrect addresses, and peak shipping seasons.

Tracking Information

When available, we will send tracking information to the email address associated with your order once your package ships.

Shipping Confirmation and Risk of Loss

To the extent permitted by law, title and risk of loss pass to you upon delivery of the shipment to the carrier.

Address Issues and Undeliverable Packages

If a package is returned to us due to an incorrect or incomplete address, refusal, or failure to pick up:

  • You may be responsible for additional shipping charges to reship the order.
  • If you choose not to reship, we may issue a refund minus shipping costs and any non-refundable fees, to the extent permitted by law.

Shipping, Delivery, and Risk of Loss

Shipping timelines are estimates and not guaranteed.

  • Title and risk of loss pass to you upon delivery to the carrier, to the extent permitted by law.

If a package is marked delivered but not received, you agree to cooperate with us and the carrier to investigate.

Lost, Stolen, or Missing Packages

If tracking shows a package was delivered but you did not receive it:

  • Contact us within 7 days of the delivery scan.
  • We may ask you to confirm the shipping address and provide additional information to support a USPS claim.

We are not responsible for theft after delivery; however, we will make reasonable efforts to assist with the carrier investigation.

Damaged Packages

If your order arrives damaged:

  • Contact us within 7 days of delivery.
  • Include your order number and clear photos of the product(s), packaging, and shipping label.

If approved, we will provide a replacement, store credit, or refund (at our discretion and as permitted by law).

International Shipping

We do not currently offer international shipping.

Contact Us

If you have any questions or concerns about shipping, please contact us at:

Email: admin@texasherb.us

Phone: 210-833-2923

You can also reach us via our contact page at https://shop.texasherb.us/contact-us.

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