Website Privacy Policy

Effective Date: October 8, 2026

 

Texas Herb Community respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit https://shop.texasherb.us/ (the “Site”), purchase products, create an account, subscribe to emails, or contact us.

Who We Are

Texas Herb Community (“we,” “us,” “our”) provides information and offers hemp-derived wellness products for purchase through the Site.

 

For questions about this Privacy Policy or your personal information, please contact us using the details below.

Information You Provide

Depending on how you interact with us, we may collect:

  • Contact information: Your name, email address, phone number, and billing or shipping address.

  • Order information: Products purchased, transaction details, delivery information, and return or refund requests.

  • Account information: Your username, account credentials, and saved preferences if you create an account.

  • Communications: Information you provide through inquiries, customer support requests, or other messages.

  • Marketing preferences: Your email subscription choices and requests to stop receiving promotional communications.

  • Reviews or comments: Information you choose to submit for publication on the Site.

Please avoid including medical records, payment card details, or other sensitive information in reviews, contact forms, or ordinary email messages.

Information Collected Automatically

When you use the Site, we and the service providers supporting it may collect technical information such as:

  • Your IP address, browser type, and device information.

  • Pages and products viewed, referring websites, and interactions with the Site.

  • Dates and times of visits.

  • Cookie identifiers, shopping cart information, and session preferences.

This information supports website functionality, security, and an understanding of how visitors use the Site.

How We Use Your Information

We use personal information as needed to:

  • Process payments and fulfill, deliver, or manage orders.

  • Provide order confirmations, shipping updates, and customer support.

  • Create and maintain customer accounts.

  • Respond to inquiries, returns, and refund requests.

  • Send newsletters, product updates, and promotional offers consistent with your preferences and applicable law.

  • Operate, troubleshoot, and improve the Site.

  • Prevent fraud, unauthorized access, and other misuse.

  • Maintain business records and comply with legal obligations.

Payments

Payment information is processed through the payment providers available at checkout. Those providers process your information according to their own privacy policies and security practices.

 

We receive transaction information needed to manage your purchase, such as payment status and transaction references. Please do not send payment card information to us by email or through a contact form.

Cookies and Similar Technologies

The Site uses cookies and similar technologies to support features such as shopping carts, login sessions, security, and saved preferences.

 

Additional uses for analytics, email measurement, or advertising are described in the section below.

 

You can manage cookies through your browser settings. Blocking certain cookies may prevent portions of the Site, including checkout or account features, from working properly. Browser settings may not control every tracking technology.

Analytics, Email Tracking, and Advertising

We use analytics and marketing tools to understand how visitors interact with our Site, improve the shopping experience, and measure the effectiveness of our communications and advertising.

 

These tools may include:

  • Website analytics: Services such as Google Analytics help us understand website traffic, pages and products viewed, and actions taken on the Site. These services may collect device and browser information, cookie identifiers, and information about your interactions with the Site.

  • Email marketing: Services such as Mailchimp help us manage subscriptions and send newsletters, product updates, and promotional emails. Email tracking technologies may record message opens, link clicks, and purchases associated with our campaigns. When connected to our store, these services may also receive contact information, order history, and shopping activity to support relevant messages and abandoned-cart reminders.

  • Advertising tools: Technologies such as the Meta Pixel and Google Ads tags help us measure advertising results and show relevant ads to people who have interacted with our Site. These tools may collect or receive cookie identifiers, device information, pages viewed, purchases, and other website activity.

Our service providers and advertising partners may process this information under their own privacy policies. Certain disclosures to advertising partners may be considered a sale or sharing of personal information, or processing for targeted advertising, under applicable privacy laws.

 

You can manage cookies through your browser settings and unsubscribe from marketing emails using the link included in each message. You can also adjust advertising preferences through Google’s My Ad Center and Meta’s Ad Preferences. These settings may limit personalized advertising but do not eliminate all advertising or data collection.

 

To ask about our use of your information or submit an applicable privacy opt-out request, contact us at admin@texasherb.us.

When We Share Information

We disclose information as needed to support our operations, including:

  • Payment providers: Payment and transaction information needed to process purchases, refunds, and fraud checks.

  • Shipping and fulfillment providers: Names, delivery addresses, contact details, and order information needed to fulfill purchases.

  • Website and technology providers: Account, technical, and other information needed to host, maintain, secure, and support the Site.

  • Email and customer support providers: Contact details, communication preferences, and relevant customer information needed to deliver messages and provide assistance.

  • Professional advisers or authorities: Information reasonably necessary to meet legal obligations, obtain professional advice, respond to lawful requests, or protect legal rights.

Information may also be disclosed in connection with a merger, acquisition, financing, or transfer of business assets, subject to applicable law.

Any disclosures for analytics or advertising are described in the section above.

Email Communications

If you subscribe to our emails, you may receive newsletters, product information, and promotional offers.

 

You can unsubscribe from marketing emails using the unsubscribe link in the message or by contacting us. Unsubscribing from marketing does not stop necessary communications about orders, payments, account security, or customer service requests.

Reviews and Comments

If you submit a review or comment for publication, the content and the display name associated with it may be visible to other visitors.

 

Please do not include information you want to keep private. We may use information associated with submissions, such as an IP address, to help detect spam or misuse.

How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining accounts, resolving disputes, and meeting tax, accounting, legal, and security requirements.

 

Retention periods vary depending on the type of information and why it was collected. Deleting an account or requesting deletion does not necessarily require removal of records we must retain by law.

Information Security

We use reasonable safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed completely secure.

 

If you create an account, keep your password confidential and contact us if you suspect unauthorized activity.

Your Privacy Choices and Rights

You may contact us to request access to, correction of, or deletion of your personal information.

Depending on where you live and which laws apply, you may also have rights to:

  • Obtain a portable copy of certain personal information.

  • Opt out of certain sales, sharing, targeted advertising, or qualifying profiling activities.

  • Withdraw consent where processing relies on consent.

  • Appeal a decision about a privacy request.

  • Exercise applicable privacy rights without unlawful discrimination.

Submit requests to admin@texasherb.us or call 210-833-2923. We may need to verify your identity or an authorized representative’s authority before fulfilling a request.

 

We will respond as required by applicable law. Certain information may be exempt from a request or subject to retention requirements.

 

If we deny a request, you may contact us at the same email address with the subject line “Privacy Request Appeal.” Where applicable, we will explain the appeal outcome and how to contact the appropriate regulator.

Children’s Privacy

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

 

If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.

 

Product purchase and website access age requirements are addressed separately in our Terms & Conditions and applicable notices.

Third-Party Websites and Embedded Content

The Site may contain links to other websites or embedded content provided by third parties. Interacting with that content may allow the third party to collect information according to its own privacy practices.

 

We do not control third-party websites. Please review their privacy policies before providing information.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements.

 

The effective date above identifies when the updated policy takes effect. We will provide additional notice or obtain consent where required by applicable law.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact us:

 

Texas Herb Community

Email: admin@texasherb.us

Phone: (210)833-2923

 

You can also reach us via our contact page at https://shop.texasherb.us/contact-us.

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